Welcome to our new Team Member Continue reading

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That is the question that I have asked myself for many years. Having been in the property management industry for nearly a decade, I have realized that it doesn’t matter the class or size of the property this question always stays with you. It didn’t matter if I was at a class D property with 65 units, or a class A with 150 units, you always want to know how you could be better at your job.

In my own career I was blessed with an amazing mentor that showed me how to be successful. She always told me the key to running a property was communication and showing your face to your residents. Never stay sitting at your desk, never ignore your phone, and never ask anyone to do something that you would not do. That last statement is one that stands out to me the most!

You will earn an entirely different level of respect from your employees, as well as your residents, if they see you working just as hard as everyone else. Having Continue reading

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You may have been on a sales or training call with us here at Total Management, & heard another conversation in the background. Well, they weren’t just any dogs. I would like to introduce you to Maverick and Continue reading

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Remember to smile!

Have you ever walked into a business or a store and thought, “That person is just flat out miserable.”?

Called somewhere and it was like you woke the person up from a sound sleep? Went to order at a restaurant and it seemed like you were bothering them to get something to eat? This happens all too often and I believe that everyone has been affected by the miserable, annoyed, sleepy person.

First impressions are everything. You have 30 seconds to create that impression and after that it is too late. Whether it is answering the phone with a smile on your face, or standing up and greeting someone when they walk in the door- everything you do is about customer service. This is one of the most important things that can be the difference between a company succeeding or failing. People do not realize a smile and a handshake can go a long way, for a long time.

Recently I walked into a leasing office and the leasing consultant never made eye contact with me or stood up and greeted me. She actually had her cell phone in her hand and nonchalantly said, “Hi”. She was visibly much more interested Continue reading

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