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You may have been on a sales or training call with us here at Total Management, & heard another conversation in the background. Well, they weren’t just any dogs. I would like to introduce you to Maverick and Continue reading

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Remember to smile!

Have you ever walked into a business or a store and thought, “That person is just flat out miserable.”?

Called somewhere and it was like you woke the person up from a sound sleep? Went to order at a restaurant and it seemed like you were bothering them to get something to eat? This happens all too often and I believe that everyone has been affected by the miserable, annoyed, sleepy person.

First impressions are everything. You have 30 seconds to create that impression and after that it is too late. Whether it is answering the phone with a smile on your face, or standing up and greeting someone when they walk in the door- everything you do is about customer service. This is one of the most important things that can be the difference between a company succeeding or failing. People do not realize a smile and a handshake can go a long way, for a long time.

Recently I walked into a leasing office and the leasing consultant never made eye contact with me or stood up and greeted me. She actually had her cell phone in her hand and nonchalantly said, “Hi”. She was visibly much more interested Continue reading

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Property Management Analyst, Software Advice
November 10, 2012


Drones: A Controversial Eye in the Sky for Property Managers

An act was passed in February that’s ultimately going to open new doors of opportunity for real estate and property management officials. The FAA Air Transportation Modernization and Safety Improvement Act requires that the FAA “accept and support” drones–or Unmanned Aerial Vehicles (UAVs)–in United States airways.

While awaiting the new stipulations to be defined and take effect (by September 2015), many industries are taking a look at how UAVs can support their

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I hear it all the time. “I would never put my critical data in the cloud.” It’s a prevailing point of view. The idea being that putting your personal data, documents, or music on a computer other than your own means that you are somehow more vulnerable to privacy invasions, hacking, and other problems.

There can be no argument that you are taking a risk by trusting someone else with your data. However, I think it’s worth pausing for a moment and asking yourself a question that few ever think about: Is your data really safer if you manage it yourself? Here are a few things you may want to consider.


Sure, you run your backup program every so often (maybe even nightly). Perhaps it backs everything up directly to your trusty external hard drive that’s constantly plugged into your computer. Maybe the IT guy comes into the office every so often to swap backup tapes on the server.

Now consider – what happens if your house burns down, your office floods, or someone breaks in and steals your laptop and backup drive? What happens if your computer gets a virus which decides to delete all of the files on your local hard drive as well as any external drives it happens to be connected to? What happens if there’s a nearby lightning strike that results in a power surge destroying your laptop and your backup drive? Taking it a step further, how often do you actually test your ability to restore from the backups you create? Are you sure the tapes created by your IT guy actually contain your critical data?

The reality is that there’s no cost-effective backup strategy the typical home-user or SMB can implement that provides a truly secure, always-accessible solution to protecting against all of the scenarios mentioned above unless you leverage the cloud in some way to create off-site backups.

Cloud-based backup solutions give you a simple, cheap way to keep your important data backed up in a location other than your home or office (the key here being that your backups must reside in a location separate from your computer, so that if one is stolen, damaged, or lost, the other remains intact).

Plenty of online backup solutions today offer fully encrypted backups (the kind that can’t even be decrypted by employees of the company) – so you should obviously do your homework before choosing one. Any (minimal) risk associated with your backups possibly being stolen and decrypted by a (very ambitious) hacker should be mitigated by the fact that your data is actually backed up properly, and not vulnerable to every-day threats.


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