Reviews From Our Customers
- Review by Ted from Park Lane Group | January 2012
Our organization, which manages multi family housing units in the affordable and supportive sectors, switched to Total Management from PropertyWare, despite a strong sense of skepticism, having tried a number of real estate management programs unsuccessfully. It took about a month of simulated practice, (all of which was done on the free trial) and about a week for actual implementation. While the adjustment (mostly psychological) took some work, I haven't been more pleased with a business tool since the advent of the PC. The breadth of data that becomes available is amazing, and the ways in which it can be looked at and analyzed is nothing short of revelatory. The most exciting piece of the package is the full integration of the management function to the accounting, thereby eliminating the double entry requirement and all the errors that follow. My employees are equally impressed, and it has increased their productivity immensely. The best news is how we found over $10K in rent-receivables owed by a government agency, which was promptly paid! Amazing what the right information can do for a business. Lastly, but perhaps most importantly, the support has been superb. Knowledgeable and highly personal, the guys at "command central" seem like our very own IT department, and have infinite patience to boot...I recommend most wholeheartedly!!
- Darlene from Oakes Real Estate Co | January 2012
We have now been dealing with this company since October, and so far we are very happy with this software and their immediate support team. We have been doing Property Management for about 20+ years. The last 4 years we have had nothing but major issues dealing with our previous system's upgrades. That is why we turned to Software Advice. We contacted over 8 different companies, went through 6 different demos and by far the Total Management Web-base Software was the most impressive. Not to mention, the demo training people knew the in and out's about their software. Where as other companies couldn't answer a lot of our questions when we were shown their demos. Total Management has a very strong support team and returns your calls, chats, and comments ASAP. They find ways to resolve any issues you may have. The most impressive thing would be that they are open to new ideas to streamline their current software. This software is quick, easy to access information, and their tenant demographics are great to help eliminate paper copies. Our only regret with this company is, I wish we would of found them earlier in our Property Management career. We would be happy to give reference to future customers and they are free to contact us.
- Sarah from Southwyck Park Apartments | December 2011
I am the property manager at Southwyck Park Apartments in Toledo and I have been using Total Management for nearly two years now. It is fantastic! It makes my job so much easier. Entering payments is a breeze, which makes a work order for a maintenance request take half the time. This program is the best! Before we got Total Management, we used software called Rent Right and it was okay, but way too basic! I mostly used it to make work orders. With Total Management you can do everything that you would need to do as a property manager! Schedule appointments, take in rent payments, update leasing information, pay bills, and organize applicants on a waiting list. There is nothing this program can’t do. I would highly recommend this software to anyone in the rental business!